Frequently Asked Questions
Everything you need to know about your Route One gear and orders.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-5 business days. Express options are available at checkout for those who need their gear sooner.
What is your return policy for sports equipment?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for hygiene reasons, certain items like swimwear or undergarments cannot be returned.
Do you offer international shipping?
Yes, Route One ships to over 50 countries worldwide. International delivery times vary by location, usually ranging from 7 to 14 business days.
How can I track my order status?
Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's tracking portal.
Are your products covered by a warranty?
Many of our technical sports products come with a manufacturer's warranty. Please check the specific product page for details or contact our support team for assistance with a claim.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.